Returns Vitals
Create an omni-channel view of your returns landscape
From the manufacturer to the consumer and back again. Returnalyze empowers you with full visibility in one dashboard and a set of tools to see and respond to your consumers’ behaviors:
- Visualize and filter any cohort, segment, category, brand, supplier, region, etc.
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Measure KPIs such as: return rate, items sold, profit loss, return cost, etc.
- Automatic outlier detection
- Customized alerts
- Trend anomaly detection and more…
Customer Lifetime Value (CLV) Optimization
Expose a unique perspective on consumer behavior
- Increase your basket size while lowering your returns by understanding bracketing, exchange, and co-purchase behaviors
- Understand correlation or mismatch between consumer actions, ratings, and sentiment scores
- Uncover demographic and geographic consumer buying and returns behaviors
- Correlate site and product user experiences to returns behavior
- Resolve issues such as damages, defects, shipping delays, incorrect items shipped, and more
Operational Efficiency
Drive efficiency and digital transformation across merchandising, manufacturing, and operations
- Analyze regional (US or Global) return trends
- Identify and predict drop-ship issues and delays
- Reduce pick/pack errors causing shipping delays
- Create cross-organizational procedures from the moment a return is initiated
Revenue Optimization
Refine your product and category revenue analysis, forecasting, and spend according to actual bottom-line numbers
- Optimize the product assortment and understand customer sensitivities to price/promos
- Optimize marketing spend at the product and customer levels
- Optimize products onsite and within marketing strategies