Returnalyze is the leading AI-powered retail analytics platform helping numerous of the top retailers in the world prevent returns before they happen. Returnalyze’s SaaS solution provides critical visibility into returns at the product, customer, and supplier levels, enabling retailers to achieve 15-20% reduction in return rates and millions in incremental revenue. Already serving 18 active customers including 12 billion dollar+ brands. $890B returns market in the U.S. alone.
Job Title: DevOps Engineer
Location: Burlington, MA (Hybrid – 3 days in office required: Tuesday, Wednesday, Thursday)
Experience Level: 5+ years
Department: Engineering
Reports to: CTO
As a Senior DevOps Engineer at Returnalyze, you'll architect and maintain the cloud infrastructure that powers our AI-driven retail analytics platform, directly enabling data insights that help major brands reduce returns and increase revenue. You'll be a cornerstone of our engineering team, leading the charge in managing cloud infrastructure and automation of continuous integration and continuous deployment (CI/CD) that ensures our innovative SaaS platform operates at scale with enterprise-grade reliability. As an AI-first company, we expect our DevOps engineers to leverage AI tools for infrastructure optimization, automated troubleshooting, and operational efficiency—bringing the same innovative mindset to our engineering practices that we deliver to our customers.
● Design and Implement Scalable Cloud Infrastructure: Build and manage AWS infrastructure using Infrastructure as Code (Terraform) for our SaaS platform, including VPCs, ECS/EKS clusters, RDS databases, and serverless components.
● Streamline Customer SSO Integration: Innovate and improve the process for handling the connection of Customer SSO through Auth0/Okta.
● Establish Security and Compliance Framework: Lead SOC 2 Type II compliance implementation, establishing security controls, audit processes, and maintaining data privacy standards for enterprise customers.
● Manage CI/CD Pipeline Excellence: Build and maintain robust deployment pipelines using GitLab CI or GitHub Actions, enabling rapid and reliable software delivery.
● Ensure Production Reliability: Provide on-call production support, implement monitoring and alerting systems (CloudWatch, Grafana, Prometheus), and maintain disaster recovery protocols.
● Optimize Performance and Costs: Monitor system performance, implement auto-scaling solutions, and manage cloud costs while maintaining high availability and performance standards.
● Collaborate Across Teams: Work closely with data scientists, software engineers, and product managers to ensure infrastructure fits the team and business
● 5+ Years of DevOps Experience: Proven track record as a DevOps Engineer with a strong portfolio of projects showcasing your expertise in networking and cloud infrastructure.
● Technical Mastery: Proficiency in Linux, Terraform, Docker, AWS, or equivalents. Experience with tools such as ECS/EKS, Auth0/Okta, Kubernetes, Networking, and cloud-managed services is highly desirable.
● Network Expertise: Ability to design, improve, and implement network solutions to suit internal and external requirements.
● Collaborative Spirit: Excellent communication skills, with the ability to work effectively in a team environment and share knowledge across disciplines.
● Bachelor's Degree: Degree in Computer Science, IT Networking, or a related field, or equivalent practical experience.
● Competitive Salary and Equity package: Ownership in a fast-growing company
● Comprehensive benefits: Health, dental, vision, 401k
● Professional development: Conference attendance, training budget
● High impact: Direct influence on company growth and category creation
Returnalyze is building a leading business that helps retailers fundamentally improve customer experience while capturing significant profit opportunities. The Company’s mission is to forge a new product category that will transform retail operations globally. The Returnalyze team values data-driven decision making, customer obsession, and the conviction that returns prevention will become a strategic priority for every retailer.
DevOps Engineer will work in a collaborative environment where the individual’s contributions directly impact the Company’s mission to help leading retailers prevent returns before they happen through AI-powered insights.
If you’re a DevOps Engineer with a passion for building impactful data solutions and a desire to work in a dynamic, innovative environment, we’d love to hear from you! Apply now and help us shape the future of returns analytics.
Please send your resume to careers@returnalyze.com.