Returnalyze® Named to 2023 ECR Top 30 Innovators in E‑Commerce Loss
BURLINGTON, MA — Returnalyze, the leading operational intelligence platform for preventing retail returns, today announced that it has been named one of the 2023 ECR Top 30 Innovators in E‑Commerce Loss, a global recognition celebrating companies with the greatest potential to positively impact day‑to‑day e‑commerce operations.
The ECR Retail Loss Group, a respected authority in retail loss prevention, partnered with Co:Cubed to identify emerging innovators addressing the most pressing challenges across pre‑delivery, fulfillment, logistics, and returns. After a six‑month evaluation of 125 companies, a panel of digital loss‑prevention experts from more than 15 international brands — including A&F, Best Buy, Bol.com, Desigual, Frasers, and Next — selected the final Top 30.
“Innovation is what drives success in the retail sector. We’re delighted to recognize companies that are finding new ways to reduce retail losses in e‑commerce and improve profitability in this ever‑challenging sales channel,” said John Fonteijn, Chair of ECR Retail Loss.
ECR Retail Loss Group Strategic Coordinator Colin Peacock added context to the urgency of innovation in this space: “With upwards of 30% of online sales coming back—a significantly higher rate than for physical retail—managing reverse logistics can be tough.”
Returnalyze: Turning Returns Into a Strategic Advantage
Returnalyze was selected for its ability to transform returns from a costly operational burden into a powerful source of customer, product, and profitability intelligence. The Returnalyze platform analyzes structured and unstructured returns data to uncover root causes, prescribe actions, and help retailers reduce preventable returns while improving customer experience.
“We’re honored to be included in the ECR Top 30 Innovators list,” said Christine Bradford, Chief Customer Officer and head of product for Returnalyze. “Returns data holds enormous potential to drive operational improvements, protect margin, and strengthen customer relationships. This recognition underscores the impact our platform is already having across the retail industry.”
Returnalyze’s mission is to reimagine returns management as a revenue driver and a catalyst for business transformation. By helping retailers understand why products come back — and what actions will prevent future returns—the company enables brands to improve product accuracy, reduce friction, and enhance the end‑to‑end customer journey.
About ECR Top 30
The ECR Top 30 list highlights companies that demonstrate fresh thinking and measurable potential to improve e‑commerce operations. Innovators span fraud prevention, payments, logistics, reverse logistics, and returns.
About Returnalyze
Returnalyze is the industry’s leading AI decision intelligence platform purpose-built to prevent retail returns. Created by retail experts, it delivers real-time, SKU-level insights and recommendations that empower merchandising, eCommerce, product, and supply-chain leaders to identify and act immediately on the issues that drive returns. Today, the world’s leading retailers rely on Returnalyze to protect margin, strengthen product performance, and create frictionless customer experiences.
